The reception phone is busy, and most calls are about free appointments, test preparation and required documents. The assistant answers these on your website, in Messenger or by phone, takes free slots from Cliniko or CGM and records the booking there as unconfirmed, while medical questions go to the receptionist with an offer of a consultation.
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A clinic's reception gets most of its calls in the morning, and most of them are alike: is there a free slot with a particular doctor, how to prepare for a blood test or an ultrasound, whether a referral is needed, which documents to bring, where to park. The receptionist is serving patients at the desk and entering bookings in Cliniko or CGM at the same time, so some calls go unanswered, missed numbers pile up in the phone system, and patients try again and again or leave a message on Google Business Profile that nobody sees.
The assistant works on your website, in Messenger and in Google Business Profile messages, and with your phone system it also works on a voice line and with voicemails from missed calls, which it transcribes. A private model in the MDP CLOUD GPU cloud in Lithuania (EU) answers only from information you have approved: the list of doctors and free slots from Cliniko or CGM, test preparation instructions, the document list and the FAQ. When the patient picks a time, the booking is recorded in Cliniko or CGM as unconfirmed with the contact details the patient gave, the receptionist sees it in the usual window and confirms or moves it, and the patient receives a confirmation. The assistant does not answer medical questions: if a patient asks what a symptom means or whether they need a medication, it explains that only a doctor can answer that, offers a consultation and hands the conversation to the receptionist. If the conversation shows signs of an urgent condition, the assistant immediately gives the emergency number and stops the booking flow. The assistant writes nothing to the national e-health system. We connect to Cliniko and CGM through an API, a file export or an email flow, depending on the version; we choose the method after checking. All conversations are logged, personal data is stored under GDPR only as far as the booking requires, stays in the EU and is not used to train the model. We maintain the model environment like our other GPU cloud servers.
Four steps from input to a record in your system, with human approval wherever there is risk.
The patient writes on your website, in Messenger or in Google Business Profile messages, calls, or leaves a voicemail on your phone system, which is transcribed. The assistant first recognises whether this is a booking, a question about preparation and documents, or a medical question, and checks whether the conversation contains signs of an urgent condition, which have their own separate flow.
Free slots are taken from Cliniko or CGM by doctor and service, and preparation instructions and document lists come from your approved texts. The assistant does not answer from general knowledge: if the information is not in the sources, it says it will pass the question to the receptionist.
When the patient chooses a time and gives contact details, the assistant creates a booking in Cliniko or CGM marked "unconfirmed" and sends the patient a confirmation with the date, the doctor and a preparation reminder. The receptionist sees the entry in the usual window alongside the others and confirms or moves it.
Medical questions, unusual requests and unfinished conversations are handed to the receptionist with a summary. Every month we review the log, extend the FAQ and instructions together with your responsible person, and check that the assistant has not overstepped its limits.
A chat window on your website, plus Messenger and Google Business Profile message integration in your practice's tone, and, with your phone system, a voice interface and transcription of missed calls.
Reading free slots and recording unconfirmed bookings in Cliniko or CGM through an API, an export or an email flow, with a separate technical user and a permissions log.
Recognising and handing over medical questions, an urgent-condition flow and an approved FAQ base maintained by your staff.
A private model in the EU, a GDPR record of processing, retention periods, a conversation log and our support with a response from 30 minutes.
Private model in the MDP CLOUD GPU cloud in Lithuania (EU) + Cliniko or CGM integration through an API, an export or an email flow, depending on the version, Messenger, Google Business Profile and your phone system. We choose the platform by the task and by where your data may be located; read more about this service and its limits on the service page.
No. It recognises a medical question, explains that only a doctor can answer it, offers a consultation and hands the patient to the receptionist. This is set not only by instruction but also checked in the log at every monthly review.
Yes. We read free slots and record an unconfirmed booking through the Cliniko or CGM API, a file export or an email flow, depending on your version and the vendor's terms. We choose the integration method after checking your environment. If there is no interface, the assistant works in an information-only mode and passes the booking request to the receptionist, and in no case does it write to the national e-health system.
Booking data is recorded in your Cliniko or CGM, the conversation log is kept in your environment for a set period, and the model runs privately in the MDP CLOUD GPU cloud in Lithuania (EU). Data stays in the EU, is not used to train the model, and we prepare the GDPR record of processing together with your data protection officer. The first working channel is launched within 2–4 weeks.
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This service is delivered by specialists with valid international certifications. Their expertise is confirmed by independent organisations, not by us.
AI systems are deployed with protection against data leakage and model abuse.
The AI security programme and its controls are managed following the ISACA methodology.
AI risks are identified and managed like any other IT risk.
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