Choosing the process
Together we pick the process that repeats most often, has a clear definition of "done" and has its data in your systems. We define what the AI does on its own and what it does only after a person approves.
AI for retail
A supplier sends a thousand products with no descriptions for PrestaShop or WooCommerce, customers ask about stock in Lightspeed and parcels with DHL, and cashiers cannot remember the returns policy. AI writes the descriptions, answers from real stock, prepares supplier invoices in SAP Business One and supports staff, and a person approves. We implement it with access rules and data in the EU.
Built for ISO 27001NIS2 DORA
- Review and returns analysis
Thousands of products in PrestaShop, stock in SAP Business One and one team
- Thousands of product descriptions into PrestaShop or WooCommerce
- Real stock the assistant answers from SAP Business One and DHL status
- Reasons Amazon and Google reviews by topic and product
- At the checkout staff assistant for promotions and returns
A typical retailer today works with several systems at once: the online shop runs on PrestaShop or WooCommerce, stock and tills live in SAP Business One and Lightspeed, part of the range is sold through Amazon, and parcels travel with DHL. A supplier sends an Excel price list with a thousand products that need descriptions, categories and translations, and a merchandising manager writes them by hand. A customer writes in the website chat or by email asking whether an item is in the downtown store and where their DHL parcel is, and an employee checks the same thing in SAP Business One, the shop admin and the courier portal. Return reasons and Amazon reviews stay unread, supplier invoices are compared with goods received by eye, and a new cashier asks whether the loyalty discount applies to this promotion.
Here AI works like one more employee who is fast and consistent: it prepares descriptions from the supplier price list and saves them to PrestaShop or WooCommerce as drafts, answers customers from SAP Business One stock and DHL parcel status, classifies Amazon and Google reviews together with return reasons, recognises supplier invoices and prepares an entry in SAP Business One for the accountant, and answers cashiers from internal rules. We implement it with Claude, ChatGPT or Microsoft 365 Copilot and connect it through an API, a file export or an email flow, depending on your platform version. Beforehand we define what the assistant can see (stock yes, payment data no), where the data is stored in the EU and when a person steps in.
What we implement for retailers
The 5 solutions we implement most often in this industry. Each one starts with a single process, has a human approval step and is measured.
Product descriptions from supplier data
A supplier sends an Excel price list with product codes, attributes and photos. AI prepares titles, descriptions, categories and attributes following your style rules, translates them into your languages and saves the products to PrestaShop or WooCommerce as drafts. A merchandising manager reviews the batch and publishes it, so a new supplier is loaded in a day.
We implement: Claude via API + PrestaShop or WooCommerce product integration
Customer assistant with live stock levels
A customer on the website or by email asks whether size 42 is in the downtown store and where their parcel is. The assistant checks stock per store in SAP Business One, the order status in WooCommerce and the parcel location with DHL, and answers from real data instead of guessing. It registers returns and complaints and hands them to an employee, and it never sees payment data.
We implement: ChatGPT via API + read-only SAP Business One, WooCommerce and DHL integrations
Review and returns analysis
Reviews from the website, Google and Amazon, and return reasons from SAP Business One return documents, are classified by topic: size, quality, delivery, mismatch with the description. Every Monday managers receive a summary of recurring problems and the specific products involved, and they make the range decisions themselves.
We implement: Claude or ChatGPT via API + Amazon and Google review collection, Power BI report
Supplier invoices and goods receipt
A supplier invoice PDF and a paper delivery note are recognised, the lines are matched with the order and with the quantities actually received in the SAP Business One warehouse, and quantity, price or missing-item discrepancies are flagged before payment. Matched documents are prepared as a purchase entry in SAP Business One, which the accountant approves.
We implement: Document recognition + Power Automate + SAP Business One import
Staff assistant for checkout and service
At the Lightspeed till, a cashier asks the assistant in Teams on a phone whether a return without a receipt is allowed, what promotion runs today and how to hand over an uncollected item from a DHL parcel locker. The answer comes from your internal documents in SharePoint, with a link to the section. A new employee works independently from the first shift.
We implement: Copilot Studio agent in Teams with SharePoint instructions for Lightspeed tills
How we implement it
From the first conversation to a working solution, with measurement and ongoing support.
Access and data
We put access to files and systems in order, give the AI its own identity with the least privileges it needs, turn on an action log and choose where the model runs: your Microsoft 365, Amazon Bedrock in an EU region or our GPU cloud in Lithuania (EU).
Build and test
We build the solution with Copilot, Claude or ChatGPT, whichever fits the task, connect it to your systems and test it on historical documents and enquiries until accuracy reaches the agreed threshold.
Launch and support
We launch with a person in the loop, review the logs and exceptions and adjust the rules. Once the first process runs reliably, we move on to the next one on the list.
Are your processes different?
These solutions are a starting point for a conversation, not a complete list. Tell us which processes repeat in your company, and in one conversation we will tell you what is worth handing to AI and what is not.
Frequently asked questions
Will the assistant promise a customer a product that is not in stock?
No, as long as it is connected to real stock, and that is how we implement it: the assistant answers only from SAP Business One stock or online shop order data, and when the data is missing it says that a person will confirm. You set the rules for what the assistant may promise (for example DHL delivery times).
Does it work with PrestaShop, WooCommerce and SAP Business One?
Yes, these are the most common systems in our customers' shops. We connect PrestaShop and WooCommerce through their product and order APIs, and SAP Business One through its API, import files or ERP hosting that we manage ourselves. If the platform is custom-built, we integrate through an API, a file export or an email flow, depending on your version. We choose the integration method after a check, and we do not claim an official partnership with these systems.
How much work is needed from us for AI to write descriptions in our style?
A few hours: together we define the style rules, forbidden claims and mandatory attributes, you give us good existing PrestaShop or WooCommerce descriptions as examples, and we check the first batch. After that descriptions are generated automatically, and your work is reviewing and publishing.
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Expertise confirmed by certifications
This service is delivered by specialists with valid international certifications. Their expertise is confirmed by independent organisations, not by us.
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Artificial Intelligence Security Professional
AI systems are deployed with protection against data leakage and model abuse.
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ISACA Advanced in AI Security Management
The AI security programme and its controls are managed following the ISACA methodology.
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ISACA Advanced in AI Risk
AI risks are identified and managed like any other IT risk.
Let's discuss AI for your stores
Tell us which processes repeat most in your company. Within 1 business day we will tell you where it makes sense to start and how long it would take.
We reply within 1 business day