Choosing the process
Together we pick the process that repeats most often, has a clear definition of "done" and has its data in your systems. We define what the AI does on its own and what it does only after a person approves.
AI for transport and logistics companies
Orders from Trans.eu, Outlook and customer portals are retyped into CargoWise by hand, CMR photos travel through Viber, and DKV invoices are keyed into SAP Business One line by line. AI prepares the records in CargoWise and SAP Business One, and the dispatcher and accountant approve. We implement with access rules and data in the EU.
Built for ISO 27001NIS2 DORA
- Checking CMR and customs documents
- Driver and dispatcher assistant
- Freight quote draft
Orders arrive in Outlook and Trans.eu, and people retype them into CargoWise
- Minutes from an Outlook email to an order in CargoWise
- CMR + order matched against the order in CargoWise before invoicing
- 24/7 assistant for drivers in Microsoft Teams
- EU DKV and road toll invoice batch into SAP Business One
A typical day at a carrier: orders arrive in Outlook as emails with a PDF, as notifications from the Trans.eu freight exchange and from customer platforms, and a dispatcher retypes each one into CargoWise. Drivers send photos of CMR and delivery notes through Viber, and logistics checks them by eye and attaches them to the trip. At month end, accounting downloads fuel and road toll reports with hundreds of lines from the DKV portal, keys them into SAP Business One and tries to assign them to lorries. Every step takes minutes, and a mistake in an address or an amount comes back a month later as a dispute with the customer.
AI changes the routine here, not the decisions: an agent reads an email from Outlook or a Trans.eu notification and creates a draft order in CargoWise, which the dispatcher approves; document recognition matches the CMR against the order in CargoWise and flags mismatches; DKV reports are split into lines and prepared for import into SAP Business One, where the accountant approves the batch; an assistant in Teams answers drivers from company instructions. We build it with Microsoft 365 Copilot, Claude or ChatGPT, and integrate with CargoWise and SAP Business One through an API, a file export or an email flow, depending on your version. When data is sensitive, the model runs in the private AI cloud of MDP CLOUD in Lithuania (EU). The first step is always the same: who has access to which data, where it is stored (EU) and what the agent is allowed to do without a person.
What we implement for transport companies
The 5 solutions we implement most often in this industry. Each one starts with a single process, has a human approval step and is measured.
Order agent from email into the TMS
The agent reads order emails in Outlook, Trans.eu notifications and PDF attachments, extracts the route, cargo, time windows and price, and creates a draft order in CargoWise. The dispatcher sees the prepared card next to the original email and approves with one click or corrects it. Unclear emails the agent hands to a person with specific questions.
We build it with: Claude agent via API + CargoWise integration + Outlook
Checking CMR and customs documents
Photos of CMR, delivery notes and T1 declarations that drivers send through Viber, Teams or email are recognised, and the consignee, weight and dates are matched against the trip in CargoWise. Mismatches go to logistics, while clean documents are attached to the trip in CargoWise and clear the way for the invoice in SAP Business One.
We build it with: Document recognition (OCR + LLM) + CargoWise integration
Driver and dispatcher assistant
An assistant in Teams answers drivers from company instructions in SharePoint: how to fill in a CMR, what to do after an accident, what the border procedure is, when a particular warehouse accepts deliveries. Trip questions, such as the loading time, the assistant answers from CargoWise data, and what is in neither the documents nor the system it hands to the dispatcher.
We build it with: Copilot Studio agent in Teams + SharePoint + CargoWise data
Freight quote draft
When a request arrives from Outlook or Trans.eu, the assistant prepares a draft quote with the price and terms from your rate sheet, the distance and the history of similar trips in CargoWise. The sales rep reviews it, adjusts the margin and sends it from Outlook or replies on the exchange, so the quote goes out in minutes while the request is still live.
We build it with: ChatGPT via API + company rate sheet + CargoWise history
Fuel and toll invoices into accounting
Reports from DKV and other fuel cards, and invoices for road tolls, ferries and subcontractors from Outlook and supplier portals, are split into lines, assigned to a lorry and a trip from CargoWise by number plate and prepared for import into SAP Business One. The accountant approves the batch instead of keying lines one by one.
We build it with: Power Automate + document recognition + SAP Business One import + CargoWise data
How we implement it
From the first conversation to a working solution, with measurement and ongoing support.
Access and data
We put access to files and systems in order, give the AI its own identity with the least privileges it needs, turn on an action log and choose where the model runs: your Microsoft 365, Amazon Bedrock in an EU region or our GPU cloud in Lithuania (EU).
Build and test
We build the solution with Copilot, Claude or ChatGPT, whichever fits the task, connect it to your systems and test it on historical documents and enquiries until accuracy reaches the agreed threshold.
Launch and support
We launch with a person in the loop, review the logs and exceptions and adjust the rules. Once the first process runs reliably, we move on to the next one on the list.
Are your processes different?
These solutions are a starting point for a conversation, not a complete list. Tell us which processes repeat in your company, and in one conversation we will tell you what is worth handing to AI and what is not.
Frequently asked questions
Will the agent create an order in CargoWise without us knowing?
No. The agent creates a draft order in CargoWise and waits for the dispatcher's approval; that is how we configure every implementation. What the agent may do on its own (for example, attach a CMR to a trip) and where a person is required, we write down in the rules before launch.
Does it work with CargoWise and SAP Business One?
Yes, but the integration method depends on the version: we connect to CargoWise through an API, a file export or an email flow, and to SAP Business One through an import file or an API. Before proposing a solution we check what your version allows and choose the safest route. We have no official partnerships with these systems and work with their public interfaces.
Where is the driver and customer data that the AI processes stored?
In the place you choose: your Microsoft 365 tenant in an EU region, Amazon Bedrock in Germany, or private models in the MDP CLOUD GPU cloud in Lithuania (EU). Data from CargoWise and SAP Business One stays in your systems, only the part needed for the specific task is passed to the model, it is not used for model training, and the setup complies with GDPR.
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Expertise confirmed by certifications
This service is delivered by specialists with valid international certifications. Their expertise is confirmed by independent organisations, not by us.
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Artificial Intelligence Security Professional
AI systems are deployed with protection against data leakage and model abuse.
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ISACA Advanced in AI Security Management
The AI security programme and its controls are managed following the ISACA methodology.
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ISACA Advanced in AI Risk
AI risks are identified and managed like any other IT risk.
Let's discuss AI for your transport company
Tell us which processes repeat most in your company. Within 1 business day we will tell you where it makes sense to start and how long it would take.
We reply within 1 business day