Booking requests arrive on Messenger, Instagram, email and Google Business Profile, and the manager answers them between tables, often late. The agent checks free tables in the Lightspeed reservation module or your booking system, confirms or suggests another time, and hands non-standard situations to a person with a summary.
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Guests ask for a table through every channel at once: a Messenger message on a Friday evening, an Instagram message under a photo, an email about a birthday for twelve, a website form, the Google Business Profile button and a phone call. The manager sees the messages between tables, answers when there is time, and some enquiries stay unanswered until the guest has already booked elsewhere. Meanwhile there are free tables in the Lightspeed reservation module or a separate booking system, but nobody had time to check. Groups and events need a correspondence whose history stays on a personal phone.
We implement a Claude agent via API, connected to your booking system (the Lightspeed reservation module or another one you use), Messenger, Instagram, email and the website form. From an enquiry the agent understands the date, time, party size and requests, checks free tables in the booking system and, under your rules (maximum party size, how long a table is held, outdoor terrace), confirms the booking or suggests the nearest free times. A confirmed booking is written to the same system that the manager sees on the floor plan and can adjust. Parties above a set size, events, special requests or unclear situations go to the manager with a full summary of the conversation, and the guest is told that someone will contact them. The model runs on the Anthropic API or Amazon Bedrock in an EU region without training on your data, conversations are kept in a log, and guest contacts stay in the booking system.
Four steps from input to a record in your system, with human approval wherever there is risk.
All enquiries from Messenger, Instagram, email, the website form and Google Business Profile reach a single agent. It understands the date, time, party size and requests from free text and, if information is missing, asks the guest one short question.
The agent checks free tables in the Lightspeed reservation module or your booking system and applies your rules: party size, how long a table is held, terrace or dining room. If the requested time is not available, it suggests the two or three nearest options.
Once the guest agrees, the agent creates the booking in Lightspeed or your booking system with notes and the channel it came from, and the guest receives a confirmation through the same channel. The manager sees it like any other booking and can change the table or time.
Parties above the limit, events and special requests are passed to the manager by email or Teams with a full summary of the Messenger conversation. Every week we review the cases passed on and, if they recur, suggest extending the rules.
Checking free tables and writing bookings in the Lightspeed reservation module or another system you use, via API or export, without a separate reservation book.
Connecting Messenger, Instagram, email, the website form and Google Business Profile enquiries to the agent, with replies in your tone and in the language the guest writes in.
Rules agreed together: party size limits, how long tables are held, zones, public holidays and when to hand over to a person.
A log of all enquiries and replies, a weekly review of handovers, and our support when the Messenger interface or your booking system changes.
Claude agent via API + Messenger and Instagram messages, email, the website form and an integration with the Lightspeed reservation module or another booking system. We connect through an API, file export or email flow, depending on your version. Read more about this service and its limits on the service page.
We connect the Lightspeed reservation module through its API or export, depending on the version and your vendor's agreement. If you use a separate booking system or Google Business Profile bookings, we connect to that. We choose the integration method after a check, and we do not claim an official partnership with these systems.
The agent never confirms a booking without checking Lightspeed or the booking system. If it does not respond, the guest is told on Messenger that the manager will be in touch, and the enquiry is passed to a person. We monitor the integration and receive an alert.
Yes, the limit is a rule that you set. Such enquiries go to the manager with a summary, and the guest receives a message on Messenger or by email that someone will contact them within the set time.
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This service is delivered by specialists with valid international certifications. Their expertise is confirmed by independent organisations, not by us.
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The AI security programme and its controls are managed following the ISACA methodology.
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