Choosing the process
Together we pick the process that repeats most often, has a clear definition of "done" and has its data in your systems. We define what the AI does on its own and what it does only after a person approves.
AI for auto repair shops
Calls over lunch, Messenger messages, a photo with the question "how much will this cost", mechanic notes on a scrap of paper and insurer forms. AI assistants book customers into free slots, find parts by VIN in TecDoc and supplier catalogues, and prepare draft repair orders in Tekmetric or Shopmonkey, while the technician approves. Data stays in the EU.
Built for ISO 27001NIS2 DORA
- Booking assistant with free slots
- Parts lookup by VIN and photos
- Work orders from mechanics' notes
The technician is repairing a car, the phone keeps ringing and Messenger messages pile up
- 24/7 bookings from Messenger and the website
- VIN parts found in TecDoc and supplier catalogues
- Minutes repair order in Tekmetric or Shopmonkey from notes
- Technician approves every parts order and invoice
In an auto repair shop, the service advisor or the technician himself receives a car, answers a call about a free slot and replies to a Messenger message with a photo and the question "what is this noise" all at the same time. Parts have to be looked up by VIN in the TecDoc catalogue, then prices and stock checked in the Inter Cars or another supplier portal, and if the customer only sent a photo, someone also has to guess what it shows. After the repair, the mechanic's notes on a scrap of paper become a repair order in Tekmetric or Shopmonkey and an invoice only in the evening, when somebody finds the time. Customers are reminded about the periodic inspection, insurance expiry or tyre changeover season whenever someone remembers, even though every date is already in the shop software. Insurance claim documents are filled in by hand for each insurer's own form.
AI takes over these links: it books customers into free slots and answers routine questions on Messenger, the website and voicemail, looks up parts by VIN in TecDoc and supplier catalogues and prepares the order, builds a draft repair order and invoice from the mechanic's notes or voice recording in Tekmetric or Shopmonkey, reminds customers about inspections and seasonal work from the shop software's data, and prepares warranty and insurance documents. MDP CLOUD implements these solutions with Claude, ChatGPT or Microsoft Copilot and connects them to Tekmetric, Shopmonkey or your other shop software through an API, a file export or an e-mail flow, depending on the version. We start with security: customer contacts, VINs and vehicle history are personal data, so we define who sees them, where they are stored (in Lithuania (EU) or another EU region) and when the agent must hand over to a person.
What we implement for auto repair shops
The 5 solutions we implement most often in this industry. Each one starts with a single process, has a human approval step and is measured.
Booking assistant with free slots
Takes enquiries from the website, Messenger and voicemail (transcribing voice messages), confirms the car by number plate and the problem, offers a free slot from the shop calendar and books it. Complex cases and price questions go to the technician with a summary. The service advisor sees every booking in the usual calendar, and the customer record in Tekmetric or Shopmonkey is updated with the contact and a description.
We build it with: a Copilot Studio agent + Bookings calendar, Messenger and a Tekmetric or Shopmonkey integration
Parts lookup by VIN and photos
From the VIN and a photo from the customer or mechanic, it identifies the assembly and the parts needed, finds their part numbers in TecDoc, checks prices and delivery times in the Inter Cars and your other suppliers' portals and prepares the order. The technician approves the chosen parts and supplier; the agent never spends money on its own. A search that used to take half an hour takes minutes.
We build it with: Claude with image recognition through the API + TecDoc and supplier catalogue interfaces
Work orders from mechanics' notes
The mechanic dictates or types what was found and done, and the agent turns it into a draft repair order and invoice with labour times, parts from the order and your rates. The draft is created in Tekmetric or Shopmonkey as an unissued document, where the service advisor checks and issues it. The customer gets a clear description of what was replaced and why.
We build it with: ChatGPT through the API with voice recordings + a Tekmetric or Shopmonkey integration
Reminders for inspections, insurance and tyres
From Tekmetric or Shopmonkey data (last periodic inspection, insurance date, tyre season, mileage) it prepares personal reminders by SMS, e-mail or Messenger with a suggested time and a booking link. Customer replies go to the booking assistant. The service advisor approves the weekly reminder list before sending.
We build it with: Copilot Studio + Power Automate from Tekmetric or Shopmonkey data
Warranty and insurance documents
From photos, the inspection report and the repair order in Tekmetric or Shopmonkey, it fills in the insurer's or manufacturer's warranty form, adds the required attachments (photos, parts invoices from Inter Cars or another supplier, VIN) and prepares the package for sending. Missing documents are flagged for the service advisor. A person reviews and sends it, and the insurer decides on the payout.
We build it with: document recognition + insurer forms, Tekmetric or Shopmonkey integration
How we implement it
From the first conversation to a working solution, with measurement and ongoing support.
Access and data
We put access to files and systems in order, give the AI its own identity with the least privileges it needs, turn on an action log and choose where the model runs: your Microsoft 365, Amazon Bedrock in an EU region or our GPU cloud in Lithuania (EU).
Build and test
We build the solution with Copilot, Claude or ChatGPT, whichever fits the task, connect it to your systems and test it on historical documents and enquiries until accuracy reaches the agreed threshold.
Launch and support
We launch with a person in the loop, review the logs and exceptions and adjust the rules. Once the first process runs reliably, we move on to the next one on the list.
Are your processes different?
These solutions are a starting point for a conversation, not a complete list. Tell us which processes repeat in your company, and in one conversation we will tell you what is worth handing to AI and what is not.
Frequently asked questions
Can the assistant book a customer in when the mechanic is busy?
Yes, but only into free slots from your calendar, and it follows the rules you set: job duration by type of work, a reserve for urgent cases, the speciality of a particular technician. If it is in doubt, it hands over to the service advisor. You can move a booking in the usual calendar at any time, and the customer and vehicle data stays in the Tekmetric or Shopmonkey record.
Does it work with Tekmetric or Shopmonkey?
Yes. We connect to Tekmetric and Shopmonkey through their APIs, and to other shop software through an API, a file export or an e-mail flow, depending on your version. We choose the integration method after a check, and the first stage, for example the booking assistant, can work with the calendar alone.
Where are customer data and vehicle photos stored?
Your choice: the MDP CLOUD data centre in Lithuania (EU), a Microsoft EU region or Amazon Bedrock in an EU region. We set retention periods, access and GDPR compliance, and the models are not trained on your customers' data. Messenger conversations and TecDoc queries are logged, and your existing systems do not need to change.
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Expertise confirmed by certifications
This service is delivered by specialists with valid international certifications. Their expertise is confirmed by independent organisations, not by us.
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Artificial Intelligence Security Professional
AI systems are deployed with protection against data leakage and model abuse.
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ISACA Advanced in AI Security Management
The AI security programme and its controls are managed following the ISACA methodology.
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ISACA Advanced in AI Risk
AI risks are identified and managed like any other IT risk.
Let's discuss AI for your auto repair shop
Tell us which processes repeat most in your company. Within 1 business day we will tell you where it makes sense to start and how long it would take.
We reply within 1 business day