Customers ask whether an item is in the store, when an order will arrive and how to return it, while the support team checks the same things in SAP Business One, WooCommerce and the DHL portal. The assistant answers from real SAP Business One stock, order status and parcel location, and registers returns and complaints and hands them to a person.
Built for ISO 27001NIS2 DORA
The same questions repeat in a shop's support inbox, website chat and Facebook messages: is size 42 in the downtown store, when will my order ship, where is my DHL parcel now, can I return it without the packaging. An employee opens SAP Business One stock per store, then the WooCommerce order list, then the DHL or DPD portal, and only then replies. In the evening and at weekends questions stay unanswered, and the buyer orders elsewhere. A generic chatbot does not help here, because it has no access to stock and answers in general terms or guesses.
We implement ChatGPT through the API as an agent connected to your SAP Business One, WooCommerce and courier systems with read-only access. When a customer asks about a product, the agent checks stock in SAP Business One per store and warehouse, the delivery time according to your rules, the order status in WooCommerce and the parcel location with DHL or DPD by tracking number, and then replies on the website, by email or by Facebook message in your tone. For a return or complaint, the agent collects the required information, registers a request in your support system and hands it to an employee with a summary. The agent does not see payment data or personal data that is not needed for the answer, and it shows order status only after the order number and email are confirmed. The model runs on the OpenAI platform without training on your data, and all conversations stay in a log on your side.
Four steps from input to a record in your system, with human approval wherever there is risk.
The assistant works in the website chat, the support inbox and Facebook and Instagram messages. It understands a question about a specific product, size, store or order number and asks for clarification when needed.
Through read-only integrations the agent checks stock in SAP Business One per store and warehouse, the order status in WooCommerce and the parcel location with DHL or DPD by tracking number. The answer is written only from the data received, without guessing.
The agent answers questions about stock, delivery time and parcels on its own. A return or complaint it registers in the support system with the WooCommerce order number and hands to an employee, who makes the decision and replies to the customer.
Every week we review the conversations the agent did not answer or handed to a person, and extend the rules. We monitor the SAP Business One, WooCommerce and courier integrations so that the assistant never answers from outdated data.
Read-only access to SAP Business One stock and prices, WooCommerce order status and DHL or DPD parcel tracking, with access rules by data type.
A chat window on your website and handling of the support inbox and Facebook and Instagram messages in your tone, with a handover to a person when needed.
Registering requests in your support system with the WooCommerce order number, a summary and the data an employee needs.
A log of all conversations and a weekly report on the most frequent topics, answered enquiries, handovers and the state of the integrations.
ChatGPT via API + read-only integrations with SAP Business One, WooCommerce and DHL or DPD, channels: website, email, Facebook and Instagram messages. We connect through an API, a file export or an email flow, depending on your version. Read more about this service and its limits on the service page.
No. The integrations are configured so that the agent receives only stock from SAP Business One and delivery times and order status from WooCommerce. Payment data and personal data that is not needed for the answer are not passed to it, and order information is shown only after the order number and email are confirmed.
We read SAP Business One stock through the API or a periodic export, depending on your version, and for customers on ERP hosting managed by us we configure the integration ourselves. We connect WooCommerce and other online shop platforms through their order APIs, and DHL and DPD through their tracking interfaces. We choose the integration method after a check, and we do not claim an official partnership with these systems.
Yes, we often start with the support inbox because that is where answer quality is easiest to assess. The website chat and Facebook messages are connected in the second stage.
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This service is delivered by specialists with valid international certifications. Their expertise is confirmed by independent organisations, not by us.
AI systems are deployed with protection against data leakage and model abuse.
The AI security programme and its controls are managed following the ISACA methodology.
AI risks are identified and managed like any other IT risk.
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