IT helpdesk for employees
Your employees have someone to call when something stops working. One contact, a clear response time and a solution, not a ticket queue.
Built for ISO 27001NIS2 DORA
- One contact
- Clear response times
- Remote resolution
A helpdesk that works as your internal IT department
Every unresolved IT problem costs working time. Our helpdesk works as your internal IT department: the employee reaches out, we fix it, and you see a report.
We resolve most issues remotely, with no waiting, no site visit and no work stopped. And what keeps recurring we analyse and eliminate at the root, so the same request does not come back next month.
How the helpdesk works
A clear process from the first call to the monthly report.
One contact
Clear response times
Remote resolution
Request history
Eliminating recurring problems
Employee guidance
Remote work support
Monthly reports
Frequently asked questions (FAQ)
What hours does the helpdesk run?
Standard support runs during business hours, and extended or 24/7 support is available for critical incidents. The exact hours and response times are fixed in the SLA, so both sides know clearly what to expect.
How quickly will we get a response?
Response time depends on the priority of the request. A company-wide outage is handled immediately, and an ordinary question within an agreed number of hours. The priority scale is written into the contract, so it is not a matter of judgement.
Can employees contact you directly?
Yes, and that is usually the most efficient way. The employee reaches out directly, and you see the full request history and reports. If you wish, we can set up certain requests, such as new licences or equipment, to require manager approval.
Can you work alongside our in-house IT specialist?
Yes. A common model is that the in-house specialist handles company-specific matters, while we take over daily requests, maintenance, on-call duty and holiday cover. That keeps your in-house person free for more important work.
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Expertise confirmed by certifications
This service is delivered by specialists with valid international certifications. Their expertise is confirmed by independent organisations, not by us.
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Certified Information Security Manager
Security governance, policies and incident processes following the ISACA methodology.
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ISO/IEC 27001 Lead Implementer
The service is delivered in line with the requirements of an ISO/IEC 27001 management system.
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