Process measurement
We select the process and measure its current state: how many hours, how many errors, how much waiting. This becomes the baseline for comparison.
Process automation with Microsoft 365 Copilot
We automate what repeats: invoices, orders, reports, contract reviews. Microsoft 365 Copilot reads, extracts and prepares, a person approves, and the process runs without waiting and without retyping.
Built for ISO 27001NIS2 DORA
- Invoice and receipt processing
- Order intake
- Report preparation
We automate the process, not the task
- End to end from the document to the record in the system
- Exceptions uncertain cases go to a person
- Measured hours saved and error counts
- Copilot Copilot Studio, Power Automate, Teams and SharePoint
Classic automation stops where free text has to be read: an email, an invoice, a contract, a review. Language models now take over exactly those points, so a process can be automated end to end, from the received document to the entry in the system, with human approval where it adds value.
With Microsoft 365 Copilot we automate processes through Power Automate flows with Copilot actions, Copilot Studio and Microsoft Graph events. Every automated process has measurement (how much time is saved, how many errors), an exception path (what happens when the model is not confident) and a responsible person. We start with the process that hurts most and show the result in numbers.
Use cases
The scenarios we implement most often with Microsoft 365 Copilot. Each one starts with a single process and is measured.
Invoice and receipt processing
Incoming documents are read, data is extracted, matched against orders and prepared for accounting; mismatches go to the accountant with an explanation.
Order intake
Orders from email, PDF or forms become records in your system, stock is checked and a confirmation is sent to the customer.
Report preparation
Weekly and monthly reports are built from system data with a plain-language summary, so management reads conclusions, not tables.
Contract review
Incoming contracts are compared with your template, deviations are flagged, and the lawyer receives only what needs a decision.
Candidate screening
CVs and cover letters are matched against the job requirements using your criteria, with a summary and interview questions prepared; a person decides.
Customer feedback analysis
Reviews, surveys and support conversations are grouped by topic and sentiment, and recurring problems are raised to management. Copilot reads thousands; a person reads the summary.
How we implement it
From the first conversation to a working solution, with measurement and ongoing support.
Design
We design the automated flow: where the model reads and extracts, where the system writes, where a person approves and where uncertain cases go.
Build and test
We build the flow with Power Automate flows with Copilot actions, Copilot Studio and Microsoft Graph events, test with last month's documents and compare the result with what people did.
Launch and results
We launch with support and after a month deliver a report: hours saved, error counts, share of exceptions. Then we move on to the next process.
Frequently asked questions
Won't the model make mistakes?
It will, which is why every flow has an exception path: when the model is unsure or the data does not match, the case goes to a person. We measure accuracy and show it to you.
Where are our documents processed?
In your Microsoft 365 tenant: your data stays where it already is, with the same access permissions. Data does not leave your Microsoft 365 tenant, your existing SharePoint and Entra ID permissions apply, and Copilot does not train models on your content.
Where should we start?
With the process that repeats most often and hurts most, usually invoices or orders. We show the first result within a month.
How much does it cost?
A Microsoft 365 Copilot licence is required for each user; agents use Copilot Studio capacity or pay-as-you-go billing. We give the automation price after the process measurement, together with the expected return.
Related services
Microsoft 365 Copilot agents
An agent is not a chat window but a coworker without hands: it receives a task, gathers data from your systems, takes action and reports back.
Microsoft 365 Copilot integrations
AI is most useful not in a separate window but in your systems: ERP, CRM, helpdesk, document management.
Microsoft 365 Copilot assistants
An assistant that knows your policies, price lists and contracts, not the internet.
Expertise confirmed by certifications
This service is delivered by specialists with valid international certifications. Their expertise is confirmed by independent organisations, not by us.
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Artificial Intelligence Security Professional
AI systems are deployed with protection against data leakage and model abuse.
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ISACA Advanced in AI Risk
AI risks are identified and managed like any other IT risk.
Get a quote for process automation
Tell us which process or system you want to improve with Microsoft 365 Copilot, and we will send a quote within 1 business day.
We reply within 1 business day